Below is the terms and condition to return the products:

  • Production damage (broken zipper, loose button, etc)
  • Wrong size (too small or too big)
  • Wrong item

Return & Exchange Process

  • Email to info@aksentropis.com with this format:
    Name
    Address
    Order number
    Reason of returning
  • Once we receive your email, we will immediately respond it and send you the returning form.
  • Once you receive the returning form, please fill the form, print it, and send it together with the returning products.
  • Send your returning products to:
    Rumah Batik Aksen Tropis
    Jl. Binagriya Raya no. 1, Pekalongan
  • We will immediately check your returning products. This process will take up to 5 working days.
    We will send the new products to you.

Return & Exchange Policy

  • You should create a request within maximum 7 working days after you receive the product.
  • The refund and exchanging items will be processed at least within 7 working days after we receive the returning items.
  • Products have to remain unused and unwashed along with the product tags.
  • We will not accept the items if we find them damaged, stained, deformed. We will immediately return to customers.
  • If the products that you want to exchange are currently out of stock, you can exchange them with different products but the same price.
  • The exchange shipping cost will be fully covered by us if you return to us because of point 1 and 3 at the return and replacement term and conditions.

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