Below is the terms and condition to return the products:
- Production damage (broken zipper, loose button, etc)
- Wrong size (too small or too big)
- Wrong item
Return & Exchange Process
- Email to email@example.com with this format:
Reason of returning
- Once we receive your email, we will immediately respond it and send you the returning form.
- Once you receive the returning form, please fill the form, print it, and send it together with the returning products.
- Send your returning products to:
Rumah Batik Aksen Tropis
Jl. Binagriya Raya no. 1, Pekalongan
- We will immediately check your returning products. This process will take up to 5 working days.
We will send the new products to you.
Return & Exchange Policy
- You should create a request within maximum 7 working days after you receive the product.
- The refund and exchanging items will be processed at least within 7 working days after we receive the returning items.
- Products have to remain unused and unwashed along with the product tags.
- We will not accept the items if we find them damaged, stained, deformed. We will immediately return to customers.
- If the products that you want to exchange are currently out of stock, you can exchange them with different products but the same price.
- The exchange shipping cost will be fully covered by us if you return to us because of point 1 and 3 at the return and replacement term and conditions.