This is the terms and conditions to return your purchased products:
- Item damaged due to production faults (Zipper broken, missing button etc)
- Wrong size (too big or small)
- Wrong item (Not of your order)
- Not suitable product.
Return and exchange process.
- Send email to email@example.com with the format:
Order reference (Number):
- After we received your email, we will reply you by sending returns forms.
- When you get this email please print and fill out the form and send back to us with the return goods..
- Send back to good to:
Rumah Batik Aksen Tropis
Jl. Binagriya Raya no. 1 (Depan Indomaret), Pekalongan. Jawa Tengah. Indonesia
- We will inspect the return packages/goods. This will usualy takes maximum of 5 working days and we will send the exchanged products afterward.
Return and Refund
- You must make a refund request up to 7 business days after you receive the order.
- Refunds will be processed at least 7 working days after we receive returned / returned items.
- Goods should never be in use or washed and with label in tact.
- We will not accept the goods if we find the goods returned is damaged, stained, faded or torn. We will immediately make a return to the customer if it happens..
- If the goods you exchange are unavailable, you can trade with other items for the same price..
- Shipping costs will be our responsibility if you return the goods to us with the full and conditions as shown in the points above.