This is the terms and conditions to return your purchased products:

  • Item damaged due to production faults (Zipper broken, missing button etc)
  • Wrong size (too big or small)
  • Wrong item (Not of your order)
  • Not suitable product.

Return and exchange process. 

  • Send email to info@aksentropis.com with the format:
    Name:
    Address:
    Order reference (Number):
    Reason:
  • After we received your email, we will reply you by sending returns forms.
  • When you get this email please print and fill out the form and send back to us with the return goods..
  • Send back to good to: 
    Rumah Batik Aksen Tropis
    Jl. Binagriya Raya no. 1 (Depan Indomaret), Pekalongan. Jawa Tengah. Indonesia
  • We will inspect the return packages/goods. This will usualy takes maximum of 5 working days and we will send the exchanged products afterward.

Return and Refund

  • You must make a refund request up to 7 business days after you receive the order.
  • Refunds will be processed at least 7 working days after we receive returned / returned items.
  • Goods should never be in use or washed and with label in tact.
  • We will not accept the goods if we find the goods returned is damaged, stained, faded or torn. We will immediately make a return to the customer if it happens..
  • If the goods you exchange are unavailable, you can trade with other items for the same price..
  • Shipping costs will be our responsibility if you return the goods to us with the full and conditions as shown in the points above.

FREE INDONESIAN DELIVERY + RETURN ON PURCHASE OVER RP200.000